Refund Policy & Cancellation Policy

Refund Policy: 

• All fees are non-refundable as they are charged on a "fee-for-service" basis at the time service is rendered or are based on a previously agreed upon cancellation fee. 

Cancellation Policies: 

• Cancellation policies vary based on service and pay structure. Please contact us for policy details per service. 
• For all evaluations and assessments, there is no cancellation fee when an appointment is canceled with 8 or more days notice.  Appointments canceled with 2-7 days notice (without a rescheduled appointment within the next 30 days) incur a fee of 25% of the estimated cost; if rescheduled within 30 days, the fee is waived.  Appointments canceled within (less than) 48 hours, incur a fee of 50% of the estimated total cost; if rescheduled within 30 days, the cancellation fee will be reduced to 25% of the total cost. Appointments canceled due to an emergency or tragedy will not incur a cancellation fee if the appointment is rescheduled within the next 30 days. 
• For group therapy cancellations, due to the brief and time-limited nature of the therapy, each group member who misses or cancels a session (regardless of notification), must attend an individual session prior to the next group session in order to avoid falling behind the group, and must pay the original agreed upon cost for group therapy, along with the cost for each individual "make-up" session ($200.00).